On June 5, 2015, CPR President & CEO Noah Hanft delivered the keynote address at “ODR 2015,” held at Pace University Law School — an event that brought together the world’s leading online dispute resolution (ODR) practitioners, policymakers, entrepreneurs, members of the judiciary and academics.
Over the past few years, use of online dispute resolution has grown and matured in ways that are astonishing, both in the range of uses and the speed with which it has been embraced. Mediation and arbitration are rapidly moving online. Consumers, businesses and lawyers increasingly expect to be able to resolve any issues that arise 24 hours a day and 7 days a week, right from their laptops and tablets. Transactions also now routinely cross the globe, and disputants are unwilling to sort out complex issues of jurisdiction every time a problem crops up.
Enter ODR, which is the application of information and communications technology to the practice of dispute resolution. Demand is growing steadily. Continue reading